Refund policy

Returns & Refunds Policy – CandyLabz PK

At CandyLabz PK, all products sold are imported candy, snacks, and food items. Due to the perishable nature of these products, we do not accept returns or exchanges once an order has been delivered.

This policy is in place to ensure quality, hygiene, and food safety for all customers.

Damaged, Incorrect, or Missing Items

Please inspect your order upon delivery. If you receive an item that is damaged, defective, incorrect, or missing, you must contact us within 24 hours of receiving your order.

To report an issue, please contact us with:

Your order number
Clear photos of the issue

📧 Email: admin@stratosprocurement.com
💬 WhatsApp: +44 7902 431935

Where appropriate, we may offer a replacement, store credit, or refund at our discretion.

Non-Returnable Items

All products sold on CandyLabz PK are non-returnable and non-exchangeable, including:

Candy and snack items
Limited drops
Promotional bundles
Sale items

Order Cancellations

Orders may only be cancelled before they are processed or dispatched. Once an order has been shipped, it cannot be cancelled.

Refunds

Refunds are only considered if:

The order arrives damaged or defective
You receive the wrong item
Your order is not delivered due to an issue on our end

If approved, refunds will be issued to the original payment method within a reasonable number of business days.

Contact

For any order-related issues, you can reach us at:

📧 admin@stratosprocurement.com
💬 +44 7902 431935 (WhatsApp)

Legal Notice

CandyLabz PK is a trademark of Stratos Procurement Limited, Alberta, Canada.

Candy Labz Reviews

People Across Pakistan Love Candy Labz

Premium imported candy. Fast delivery. Real excitement.

★★★★★

Ordered from Lahore and honestly the packaging looked super premium. Everything arrived fresh and exactly like the pictures. Will definitely order again.

Ahmed — Lahore

Best imported candy page I have tried in Pakistan so far. Delivery was quick and the candies were actually original, not fake copies.

Hira — Karachi

The taste was insane and everything felt very premium. My younger brothers were obsessed with the peelable gummies. Candy Labz is now my go-to.

Usman — Islamabad

I was worried because a lot of stores claim imported but send random stuff. These guys actually delivered authentic products and the service was proper.

Areeba — Faisalabad

Very clean website, smooth ordering, and the candy came in perfect condition. You can tell they care about presentation as much as the product.

Bilal — Rawalpindi

I ordered as a gift for my cousin and she loved it. The whole unboxing experience felt expensive and fun. Highly recommend for anyone who loves imported snacks.

Sana — Multan

Finally a Pakistani candy store that actually feels branded and not messy. Products were original, delivery was on time, and customer service replied fast.

Hamza — Gujranwala

Everything looked exactly like international candy pages. Super impressed by the quality and the fact that the items were fresh, sealed, and properly packed.

Maham — Peshawar

Tried Candy Labz for the first time and now I get the hype. Great mix of products, premium vibe, and fast shipping. Worth it.

Zain — Sialkot

The candies were fresh, the branding looked amazing, and it felt like ordering from an actual international brand. Easily one of the best snack stores online.

Iqra — Lahore

I am actually so obsessed. Ordered once just to try it and ended up placing another order the same week. The candy quality is top tier.

Laiba — Karachi

Ordered this for my wife because she loves trying imported sweets and she was genuinely so happy. Packaging looked premium and delivery was quick too.

Fahad — Lahore

Bought a few things for my husband as a surprise and now he keeps asking me to reorder from Candy Labz. Everything tasted fresh and original.

Minal — Islamabad

No joke this is one of the only pages that actually gives premium brand vibes in Pakistan. Super clean, fast delivery, and the products were exactly what I wanted.

Saad — Abbottabad

I ordered for a family movie night and everybody kept asking where the candy was from. The peelable gummies were finished first. Fully obsessed.

Eman — Hyderabad

Thought it would be overhyped but honestly it lived up to it. The products felt authentic and not the usual random stock you see on other pages.

Taimoor — Bahawalpur

My sister sent me the page and I am so glad she did. The whole order felt premium from start to finish and the candy was fresh, sealed, and amazing.

Nimra — Gujrat

Ordered this as a little gift for my fiancée and she loved it. It actually felt like something you would order from an international snack brand.

Daniyal — Sahiwal

I am picky with online food orders but Candy Labz was genuinely impressive. Clean packaging, proper branding, and everything came in really good condition.

Anaya — Multan

This was my second order and somehow even better than the first. You can tell they care about quality. Definitely recommending to friends.

Rayyan — Karachi